Contact Us

We're Here to Help

Thank you for visiting mezzaninecraft. We value our customers and aim to provide helpful assistance throughout the shopping experience.

Whether you have questions about our products, need help with an order, want to understand shipping arrangements, or need assistance with a return or refund, you are welcome to contact us using the details below.

1. General Questions

For general questions about our store, products, website, or shopping procedures, please contact us by email.

We welcome inquiries about product descriptions, available specifications, dimensions, materials, product options, and website navigation.

When sending a message, please explain your question clearly and include the product name or relevant page information where possible.

2. Order Assistance

If you need assistance with an existing order, please provide your order number and the email address used during checkout.

We can review available order information and help explain the next steps for relevant order-related questions.

Common inquiries include payment confirmation, order processing, dispatch status, delivery updates, address corrections, cancellation requests, and product-related concerns.

If you notice an error in your order details, contact us as soon as possible. Changes cannot be guaranteed after fulfillment or dispatch has started.

3. Shipping and Delivery Support

Our Standard Delivery service has an estimated delivery time of 7–10 business days.

The configured standard shipping rate is $11.90 USD, and eligible orders with a minimum purchase amount of $159.99 USD qualify for free shipping.

Please review the final checkout summary for the actual shipping charge applicable to your purchase.

If your shipment is delayed, your tracking information has not updated, or your package appears to be missing, contact us with your order number and available tracking details.

4. Returns and Refund Assistance

Eligible products may be returned within 30 days from the date of delivery, subject to our Returns and Refunds Policy.

Approved eligible returns receive free return shipping, and the current restocking fee is 0%.

Approved refunds are generally processed within 3–5 business days. Banks and payment providers typically require another 5–10 business days to credit the funds, with some transactions taking up to 15 business days.

Please contact us before returning an item so that we can provide the appropriate instructions.

5. Payment Questions

Our store uses Authorize.Net for payment processing.

Configured payment card networks include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to availability at checkout.

Apple Pay and Google Pay are not currently enabled in our payment configuration.

If a transaction is declined, please verify your billing information and contact your financial institution if additional authorization is required.

6. Product Information

Before purchasing furniture and home products, we encourage customers to review the product description, dimensions, materials, and available specifications.

If you need clarification about a product, include its name and the specific detail you would like to understand.

For larger furniture products, we recommend measuring your available space and checking doorways and access routes before purchasing.

7. Information to Include in Your Message

To help us understand your inquiry, please provide relevant information such as:

• Your name.
• Your order number, if applicable.
• The email address used during checkout.
• The product name or description.
• A clear explanation of your question.
• Photographs or supporting information for damaged or incorrect products.

For security reasons, do not send passwords, complete payment card numbers, card security codes, or confidential banking information through ordinary email.

8. Business Address

mezzaninecraft

Ote-da Nishi-machi 3-chome 20-10
Casa Ote 502
Kasugai, Aichi 486-0806
Japan

Please contact us before sending physical correspondence or returning products. This business contact address should not automatically be treated as a return shipping destination. Return instructions will be provided after your request has been reviewed.

9. Customer Support

We aim to provide clear communication and reasonable assistance with customer questions.

Some inquiries may require additional verification or coordination with payment processors and delivery providers. We appreciate your patience when additional investigation is necessary.

Email: woodbira@mezzaninecraft.com

Phone: +81 70-9290-6248

Thank you for choosing mezzaninecraft. We look forward to assisting you.