Frequently Asked Questions

Helpful Information for mezzaninecraft Customers

Welcome to the mezzaninecraft Frequently Asked Questions page. Here you can find useful information about shopping, orders, payments, shipping, delivery, returns, refunds, and product care.

We recommend reviewing the following information before contacting customer support. If your question is not covered here, you can reach our team using the contact information at the bottom of this page.

1. Shopping and Orders

Q1. How do I place an order?

Browse the products available in our online store, select the product and any available options, and add your selection to the shopping cart. Review your cart, provide your shipping information, choose an available payment method, and confirm your order.

Q2. Can I change my order after placing it?

If you need to change an order, contact us as soon as possible. We may be able to review changes if fulfillment or dispatch has not started. Changes cannot be guaranteed after the order enters the shipping process.

Q3. How can I find my order confirmation?

Check the email address used during checkout. We recommend reviewing your inbox, spam folder, and other email categories. If you cannot locate your order information, contact us with your relevant details.

Q4. Can I cancel an order?

Orders that have not entered fulfillment or dispatch may be eligible for cancellation. Please contact us immediately. Once an order has been dispatched, cancellation may no longer be possible.

2. Shipping and Delivery

Q5. What shipping service does mezzaninecraft offer?

Our store currently offers Standard Delivery.

Q6. How much does shipping cost?

The configured standard shipping rate is $11.90 USD. Please check the final checkout summary because the previewed or final shipping amount may vary according to the applicable shipping configuration.

Q7. Is free shipping available?

Yes. Eligible orders with a minimum purchase amount of $159.99 USD qualify for free shipping. Please confirm that the free shipping benefit appears in your checkout summary.

Q8. How long does delivery take?

Our estimated Standard Delivery time is 7–10 business days. This is an estimate rather than a guaranteed delivery date. Carrier operations, weekends, public holidays, weather, and other circumstances may affect transportation.

Q9. Do weekends count as business days?

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Q10. Why has my tracking information not updated?

Tracking updates may take time to appear after dispatch. Your package may be moving between facilities or waiting for its next carrier scan. If the status remains unclear, contact us with your order number.

Q11. What should I do if my package says delivered but I cannot find it?

Check your mailbox, entrance, reception area, and other possible delivery locations. You may also check with household members or authorized recipients. If the package remains missing, contact us with your order number and tracking reference.

Q12. Can I change my delivery address?

Please contact us as soon as you notice an address error. A correction may be possible before fulfillment or dispatch, but changes cannot be guaranteed after a package has entered the carrier network.

3. Payment Methods

Q13. Which payment methods are accepted?

Our store uses Authorize.Net. Configured card networks include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to availability during checkout.

Q14. Can I pay using Apple Pay or Google Pay?

Apple Pay and Google Pay are not currently enabled in our payment configuration. Please select one of the available payment methods shown during checkout.

Q15. What currency does the store use?

Product prices and shipping charges are displayed in USD unless otherwise indicated. Your financial institution may apply currency conversion or international transaction fees.

Q16. Why was my payment declined?

Possible reasons include incorrect billing information, insufficient funds, an expired card, bank security checks, international transaction restrictions, or temporary payment network issues. Verify your information and contact your card issuer if necessary.

Q17. Is checkout secure?

Our store uses Authorize.Net for payment processing. Customers should also protect their devices and payment credentials. Never share complete card details or security codes through ordinary email.

4. Returns and Refunds

Q18. What is your return period?

Eligible products may be returned within 30 days from the date of delivery, subject to our Returns and Refunds Policy.

Q19. Do I need to pay return shipping?

Approved eligible returns receive free return shipping under our current return policy.

Q20. Is there a restocking fee?

No. Our current restocking fee is 0%, meaning no restocking percentage is deducted from an approved refund.

Q21. How long does refund processing take?

Our store generally requires 3–5 business days to process an approved refund.

Q22. How long does it take for a refund to arrive?

After the refund is issued, banks and payment providers typically require another 5–10 business days to credit the funds. Some transactions may take up to 15 business days.

Q23. Where will my refund be sent?

Approved refunds are generally issued to the original payment method used during checkout. If your original card has expired or been replaced, contact your financial institution for guidance.

Q24. Can I return a Final Sale or Clearance product?

Products or product series explicitly marked Final Sale or Clearance are excluded from standard return and cancellation requests as indicated in their product information, except where mandatory consumer protection laws provide otherwise.

Q25. How do I request a return?

Email woodbira@mezzaninecraft.com with your order number, product details, and reason for the return. Please contact us before sending an item back.

5. Furniture and Home Care

Q26. How should I clean furniture?

Cleaning methods depend on the material. Use suitable soft cloths and cleaning products, avoid harsh chemicals, and follow product-specific care instructions.

Q27. How can I maintain wooden furniture?

Dust wooden surfaces regularly, remove spills promptly, and avoid prolonged exposure to excessive moisture or direct sunlight. Use wood care products only when suitable for the finish.

Q28. How should I care for outdoor furniture?

Clean outdoor furniture regularly and follow the material-specific instructions. Use suitable protective covers where appropriate and store removable cushions in a dry location when not in use.

Q29. How should I wash bedding?

Check the fabric care label before washing. Different materials may require different temperatures, detergents, and drying methods. Make sure bedding is completely dry before storage.

Q30. How can I maintain decorative fabrics?

Remove dust regularly and follow the care instructions for curtains, cushion covers, throws, and other household textiles. Delicate fabrics may require professional cleaning.

6. Product Dimensions and Taxes

Q31. How do I choose the right furniture size?

Review width, depth, height, and any additional measurements displayed on the product page. Measure the room, intended placement area, doorways, and access routes before purchasing large products.

Q32. Are product images identical to the actual products?

Images are provided as visual references. Appearance may vary depending on screen settings, lighting, photography angles, and natural material characteristics. Written specifications should be used as the primary reference for product dimensions.

Q33. Are taxes included in displayed prices?

Our current store configuration uses a 0% base tax rate with destination-based automatic tax adjustment enabled where supported. Actual tax treatment depends on the destination and applicable laws. Please review the final checkout summary.

7. Customer Support

Q34. How can I contact mezzaninecraft?

Email: woodbira@mezzaninecraft.com

Phone: +81 70-9290-6248

Address: Ote-da Nishi-machi 3-chome 20-10, Casa Ote 502, Kasugai, Aichi 486-0806, Japan.

Q35. What information should I include in my support message?

Please provide your name, order number if applicable, the email address used at checkout, and a clear explanation of your question. Photographs may help when reporting damaged or incorrect products.

8. Additional Assistance

If your question is not answered on this page, our customer support team will be happy to assist.

Please include relevant order information so that we can understand your inquiry and review the available details.

Thank you for choosing mezzaninecraft. We appreciate your trust and hope you enjoy your shopping experience.