Privacy Policy

Last Updated: November 12, 2026

At mezzaninecraft, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our online store, browse our products, place an order, or contact our customer support team. It also explains how information may be used, stored, protected, and shared with service providers.

1. Information We Collect

When you use our website, we may collect information that you voluntarily provide, including your full name, email address, telephone number, billing address, shipping address, and order details. This information is necessary to process purchases, arrange delivery, communicate with customers, and provide after-sales assistance.

We may also collect technical information automatically, such as your IP address, browser type, device information, operating system, pages visited, and interactions with our website. This information helps us maintain website functionality, improve navigation, and understand general shopping activity.

2. How We Use Your Information

We use personal information for legitimate business and customer service purposes, including:

• Processing and confirming customer orders.
• Verifying payment transactions.
• Arranging product fulfillment and delivery.
• Sending order and shipping notifications.
• Responding to customer questions and requests.
• Managing returns, exchanges, and refunds.
• Preventing fraudulent transactions and unauthorized activity.
• Maintaining and improving our online store.
• Meeting applicable legal, accounting, and regulatory obligations.

We do not intentionally collect more information than is reasonably necessary for these purposes.

3. Payment Information

Our store uses Authorize.Net as its payment processing provider. The payment networks currently configured for our store include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to availability at checkout.

Apple Pay and Google Pay are not currently enabled in our payment configuration.

Payment details are handled through the applicable payment processing systems and financial institutions. We may receive transaction references, payment authorization results, and payment status information needed to manage orders. For security reasons, customers should never send complete payment card numbers, card security codes, or banking passwords through ordinary email.

4. Sharing Personal Information

We may share relevant information with trusted service providers when necessary to operate our store and fulfill customer requests. These providers may include payment processors, shipping carriers, ecommerce platforms, website hosting services, technical support providers, and fraud prevention services.

Information shared with these providers is limited to what is reasonably necessary for the relevant service. We may also disclose information when required by applicable law, valid legal process, or to protect our legal rights, customers, and business operations.

We do not treat personal information as a product for sale.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping cart functions, remember preferences, maintain website sessions, improve navigation, and understand website performance.

Some cookies are necessary for essential store functions, while others may support analytics or optional features. You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website functions.

Please refer to our separate Cookie Policy for further details about cookie categories and available controls.

6. Data Security and Retention

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to process orders, provide customer support, handle returns and refunds, maintain accounting records, prevent fraud, and comply with applicable legal requirements. When information is no longer needed, we may delete or anonymize it where appropriate.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to object to certain processing activities or request a copy of information where applicable.

Requests may be subject to identity verification and legal exceptions. To submit a privacy request, please contact us using the email address provided below.

8. International Data Processing

Some services used to operate our online store may process or store information in countries other than your country of residence. Where applicable, we take reasonable steps to ensure that information is handled in accordance with relevant privacy requirements and appropriate safeguards.

9. Children's Privacy

Our store is intended for general consumers and is not specifically designed to collect personal information from children. We do not knowingly seek personal information from children where parental consent is legally required. If you believe that a child has submitted personal information inappropriately, please contact us for assistance.

10. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate independently and may have their own privacy policies. We encourage customers to review those policies before providing personal information to external websites.

11. Policy Updates

We may update this Privacy Policy when our business operations, technology, service providers, or legal requirements change. Revised information will be published on this page with an updated date. We encourage customers to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Store: mezzaninecraft

Email: woodbira@mezzaninecraft.com

Phone: +81 70-9290-6248

Address: Ote-da Nishi-machi 3-chome 20-10, Casa Ote 502, Kasugai, Aichi 486-0806, Japan.

Thank you for trusting mezzaninecraft with your shopping experience. We value your privacy and aim to handle your information with care and transparency.