Shipping Policy

Last Updated: November 12, 2026

Thank you for shopping with mezzaninecraft. We aim to provide a convenient and reliable delivery experience. This Shipping Policy explains our standard shipping service, shipping fees, free shipping eligibility, estimated delivery times, order preparation, tracking information, and procedures for delivery-related concerns.

Please review this policy before placing an order. By completing a purchase, you acknowledge the shipping arrangements and applicable charges displayed during checkout.

1. Available Shipping Method

Our online store currently offers Standard Delivery as its shipping option.

The shipping amount applicable to an order is the final amount displayed in the checkout summary before payment. The checkout calculation may reflect applicable order-specific shipping settings and eligibility conditions.

2. Free Standard Shipping

We currently offer free standard shipping for eligible orders with a minimum purchase amount of $159.99 USD.

When an order meets the applicable minimum purchase requirement, the standard shipping fee may be automatically waived during checkout.

Orders that do not qualify for free shipping are subject to the applicable standard delivery charge displayed during checkout.

Customers should review the shipping section of the final order summary before completing payment to confirm whether free shipping has been applied.

Promotional offers and product-specific restrictions, where applicable, will be subject to their displayed conditions.

3. Order Processing

After an order is submitted, the payment and order information may be reviewed before fulfillment begins.

Order preparation and dispatch depend on product availability, order details, payment authorization, and operational arrangements.

Please make sure that all information provided during checkout is accurate and complete, including:

• Recipient's full name.
• Email address and telephone number.
• Country and prefecture or region.
• City or municipality.
• Street address and building number.
• Building name, apartment, or room number where applicable.
• Postal code.

If you notice an error in your delivery information, contact us as soon as possible. We will review whether a correction is possible. However, address changes cannot be guaranteed after fulfillment or dispatch has started.

4. Estimated Delivery Time

Our Standard Delivery service has an estimated delivery period of 7–10 business days.

This estimate is provided as a general delivery guide and is not a guaranteed arrival date.

Actual delivery times may vary due to:

• Destination and transportation distance.
• Carrier collection and processing schedules.
• Weekend and public holiday operations.
• Weather conditions and transportation disruptions.
• Customs inspections and import procedures where applicable.
• Incomplete or inaccurate shipping information.
• Seasonal order volumes and unexpected operational delays.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Please allow additional time when external circumstances affect transportation or delivery.

5. Weekend and Holiday Delays

Shipping carriers may operate on different schedules during weekends and public holidays. Orders placed during these periods may require additional time before processing or transportation begins.

Delivery carriers may also experience increased package volumes during seasonal shopping periods. These circumstances may affect collection, sorting, transportation, and final delivery.

Customers are encouraged to consider these possible delays when planning purchases for particular dates or occasions.

6. Shipping Address Accuracy

Orders are shipped using the delivery information submitted during checkout.

Customers are responsible for checking that the recipient name, address, postal code, and telephone number are correct.

Incomplete or inaccurate delivery information may result in unsuccessful delivery attempts, transportation delays, or additional carrier arrangements.

If a package cannot be delivered because the address is incomplete or incorrect, please contact us for assistance. Available solutions will depend on the shipment status and carrier procedures.

7. Tracking Information

Where tracking information is available, it may be provided through order-related or shipping communications.

Tracking updates are supplied by the relevant shipping provider. They may not appear immediately after dispatch because the package may require time to reach its first scanning point.

Some tracking systems may show limited updates while a package moves between transportation facilities or carrier partners.

If your tracking information appears delayed or unclear, please contact us with your order number and any available tracking reference.

8. Failed Delivery Attempts

A delivery attempt may be unsuccessful if the recipient is unavailable, the delivery address cannot be located, access is restricted, or the carrier requires additional instructions.

If a delivery attempt fails, please review any carrier notification or tracking update for further instructions.

Redelivery or alternative arrangements depend on the carrier and the shipment status. We recommend contacting us if you need assistance understanding the available options.

9. Damaged or Missing Packages

If your package arrives visibly damaged, we recommend taking photographs of the external packaging and affected products before disposing of the packaging, where reasonably possible.

Contact us with your order number, a description of the problem, and relevant photographs.

If tracking indicates that a package has been delivered but you cannot locate it, check the delivery area and any available carrier information. If the package remains missing, contact us so that we can review the available information.

10. Taxes and Additional Charges

Product prices and shipping charges are displayed in USD unless otherwise indicated.

Our current store configuration uses a 0% base tax rate with destination-based automatic tax adjustment enabled where supported.

For orders delivered to Japan, product prices should not be assumed to include Japanese consumption tax. Customers should review the final checkout summary for applicable tax treatment and charges.

Any customs duties, import charges, or other government-imposed amounts, where applicable, are subject to the relevant legal requirements and the information provided during checkout.

11. Changes to Shipping Arrangements

Shipping arrangements, delivery services, and applicable charges may change from time to time due to carrier availability, operational requirements, or other circumstances.

Any revised shipping information will be reflected in our store where applicable. The shipping information displayed during checkout should be reviewed before completing a purchase.

12. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact:

Store: mezzaninecraft

Email: woodbira@mezzaninecraft.com

Phone: +81 70-9290-6248

Address: Ote-da Nishi-machi 3-chome 20-10, Casa Ote 502, Kasugai, Aichi 486-0806, Japan.

Thank you for choosing mezzaninecraft. We appreciate your trust and will do our best to make your delivery experience convenient and reliable.