Track Your Order

mezzaninecraft Order Tracking Information

Thank you for placing an order with mezzaninecraft. We understand that customers want to know where their purchases are and when they can expect delivery. This page explains how to follow your order, understand shipping updates, and contact us if you experience tracking or delivery problems.

1. How to Track Your Order

When tracking information becomes available, it may be provided through order-related or shipping communications.

To check your shipment, locate the shipping notification associated with your order and review any available tracking reference or carrier information.

If you have not received tracking information or cannot locate your shipping notification, please check your email inbox, spam folder, and other email categories.

You may also contact our customer support team with your order number for assistance.

2. Order Processing Status

After an order is submitted, payment authorization and order information may be reviewed before fulfillment begins.

During this stage, your order may be prepared for processing, checked for availability, and arranged for dispatch.

An order confirmation does not necessarily mean that a package has already been shipped. Tracking information generally becomes available after the relevant shipping process has started and the carrier provides a reference.

3. Shipping Information

The estimated delivery period is provided as a general guide. It is not a guaranteed arrival date.

The actual delivery period may depend on the destination, carrier schedules, weekends, public holidays, weather, transportation conditions, and other circumstances.

Please refer to the checkout summary for the final shipping amount applicable to your order.

4. Understanding Tracking Updates

Tracking systems may display different status descriptions depending on the carrier. Common tracking descriptions may include:

• Order Received: Your order information has been received.
• Processing: The order is being prepared for fulfillment.
• Shipped: The shipment has entered the shipping process.
• In Transit: The package is moving through the transportation network.
• Out for Delivery: The package may be scheduled for final delivery.
• Delivered: The carrier has recorded the package as delivered.
• Delivery Attempted: The carrier attempted delivery but could not complete it.

These descriptions are general examples. Actual tracking wording and available updates depend on the carrier handling your package.

5. Why Tracking Information May Not Update

Tracking information may not appear immediately after dispatch. A package may need time to reach a scanning facility or receive its first carrier update.

Other reasons for limited tracking activity may include:

• Delays in carrier scanning.
• Transportation between sorting facilities.
• Updates from different delivery partners.
• Weekend or public holiday schedules.
• Temporary carrier system interruptions.

If tracking information remains unchanged for an extended period, please contact us so that we can review the available shipment details.

6. What to Do If Your Package Is Delayed

First, review the latest available tracking information and check the estimated delivery period.

Our Standard Delivery estimate is 7–10 business days. Weekends and applicable public holidays generally do not count as business days.

If the expected period has passed and your package has not arrived, contact us with your order number and tracking reference, if available.

We will review the information and help explain the available next steps.

7. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot find it, please check the following locations:

• Your mailbox or delivery entrance.
• Your reception or building management office.
• Other designated delivery locations.
• With household members or other authorized recipients.

If the package remains missing, contact us with your order number and delivery information. We will review the available details and assist where possible.

8. Incorrect Delivery Address

If you notice an incorrect shipping address, contact us immediately.

Address corrections may be possible before fulfillment or dispatch, but cannot be guaranteed once the package has entered the carrier network.

Customers are responsible for providing complete and accurate shipping details during checkout.

9. Damaged or Incorrect Packages

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team.

Include your order number, a description of the issue, and photographs where possible. Our team will review the information and explain the available resolution options according to our Returns and Refunds Policy.

10. Information Needed for Tracking Assistance

To help us review your shipment, please provide:

• Your full name.
• Your order number.
• The email address used during checkout.
• Your tracking reference, if available.
• A description of the tracking or delivery issue.

Please do not include passwords or complete payment card information in your message.

11. Contact Our Support Team

If you need help checking an order or understanding a shipping update, please contact:

Store: mezzaninecraft

Email: woodbira@mezzaninecraft.com

Phone: +81 70-9290-6248

Thank you for shopping with mezzaninecraft. We appreciate your patience and look forward to helping you receive your order.