Privacy Policy

Last Updated: November 12, 2026

At mezzaninecraft, we respect your privacy and understand the importance of protecting personal information. This Privacy Policy explains how information may be collected, used, stored, processed, and shared when you visit our online store, browse our products, make a purchase, or communicate with our customer support team.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable privacy and data protection laws.

1. Information We Collect

Depending on how you interact with our store, we may collect several categories of information.

Personal identification information: This may include your name, email address, telephone number, billing address, shipping address, and other information you provide when placing an order or contacting us.

Order information: This may include products purchased, order numbers, transaction details, shipping information, order history, and communications relating to your purchase.

Payment-related information: Payments are processed through Authorize.Net. Payment information may be handled by the payment processor and relevant financial institutions in accordance with their respective privacy and security procedures. We do not request that customers send complete payment card details through ordinary email.

Technical information: When you visit our website, certain technical information may be collected automatically, such as browser type, device information, IP address, operating system, referring pages, and website interaction data.

2. How We Use Your Information

We may use collected information for legitimate store operations and customer service purposes, including:

• Processing and fulfilling customer orders.
• Verifying payments and preventing unauthorized transactions.
• Arranging shipping and delivery.
• Providing order confirmations and shipping notifications.
• Responding to customer inquiries and support requests.
• Processing eligible returns, exchanges, and refunds.
• Maintaining and improving website functionality.
• Understanding customer preferences and shopping activity.
• Protecting our store, customers, and business operations against fraud and misuse.
• Meeting applicable legal, regulatory, accounting, and recordkeeping obligations.

We use information only for purposes that are reasonably connected with our business operations or otherwise permitted by applicable law.

3. Order and Transaction Information

When you place an order, we need certain information to identify your purchase and arrange fulfillment.

This may include your name, contact details, delivery address, selected products, order total, shipping details, and payment status.

We may retain order records for customer support, accounting, fraud prevention, transaction verification, and compliance with applicable legal requirements.

4. Payment Information

Our online store uses Authorize.Net to process payments. The payment methods currently configured include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to availability during checkout.

Apple Pay and Google Pay are not currently enabled in our store's payment configuration.

Payment information is subject to the processing and security practices of the relevant payment provider, card network, and financial institution.

We may receive transaction-related information, such as payment authorization status and transaction references, which helps us manage orders and customer service requests.

5. Sharing of Personal Information

We do not treat customer personal information as a product for sale. We may share relevant information with service providers when necessary to operate our store and provide services.

These service providers may include:

• Payment processors and financial institutions.
• Shipping carriers and delivery service providers.
• Website hosting and ecommerce service providers.
• Technical support and website maintenance providers.
• Security, fraud prevention, and compliance service providers.

We share only information reasonably necessary for the relevant service or legal purpose.

Information may also be disclosed when required by law, valid legal process, or to protect our rights, customers, property, and business operations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart information, improve navigation, and understand website performance.

Some cookies may be necessary for the operation of the online store, while others may support analytics or optional website features.

You can manage cookie settings through your browser. Disabling certain cookies may affect some website functions, including shopping cart or checkout features.

Please refer to our Cookie Policy for additional information about cookie usage and available controls.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Security measures may include access controls, service provider safeguards, secure website technologies, and appropriate administrative procedures.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Customers should also take care to protect their account credentials and personal devices.

Please do not send passwords, complete payment card numbers, or card security codes through ordinary email or other unsecured communication channels.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, handling returns and refunds, maintaining business records, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, applicable laws, and legitimate business requirements.

When information is no longer required, we may delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

9. International Data Processing

Depending on the services used to operate our online store, personal information may be processed or stored in locations outside the country where you live.

Different countries may have different data protection laws and regulatory requirements.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with relevant legal requirements and appropriate safeguards.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information. These may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain personal information.
• Requesting restrictions on certain processing activities.
• Objecting to certain uses of personal information.
• Requesting a copy of information where data portability rights apply.

These rights may be subject to legal exceptions and verification requirements. To submit a privacy-related request, contact us using the email address below.

11. Children's Privacy

Our online store is intended for general consumers and is not specifically designed to collect personal information from children.

We do not knowingly seek to collect personal information from children in circumstances where parental consent is legally required. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites that we do not control.

We encourage customers to review the privacy policies of external services before providing personal information to them.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our store operations, technology, service providers, or legal requirements.

Updated versions will be published on this page with a revised date. We encourage customers to review this policy periodically.

14. Contact Us

For privacy questions, access requests, correction requests, or other concerns relating to personal information, please contact:

Store: mezzaninecraft

Email: woodbira@mezzaninecraft.com

Phone: +81 70-9290-6248

Address: Ote-da Nishi-machi 3-chome 20-10, Casa Ote 502, Kasugai, Aichi 486-0806, Japan.

We value your privacy and appreciate the trust you place in mezzaninecraft.